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FAQ (よくお寄せいただくご質問とご回答)

Frequently asked questions are listed. Should you have any troubles or something you are unsure of, please read through this page before contacting us.

Q： Membership fee

It is about the membership fee and its duration.
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Q： Downloading and playing a movie

It is about download speed of a movie. We also have trouble shooting such as "Downloading takes too much time" and "Downloading doesn't complete"
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Q： Sign-up

It is about the sign-up for Ittele.tv. We show you the process from sign-up to the use of our service, and the membership expiration.
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Q： Cancellation

It is about the cancellation of Ittele.tv membership. You can always cancel your membership online. We show you the flow of membership calcellation.
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Q： Credit card

It is about the credit cards that you can use to sign up for Ittele.tv. We show you when we withdraw the monthly fee and the necessary procedures when the card information is changed.
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Q： Password and User ID

It is about the password and User ID which Ittele.tv provides you when you sign up for Ittele.tv. We show you what you have to do when you forget your password, and when you want to change your User ID.
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Q： Movies

It is about the movies which Ittele.tv delivers. We show you fundamental knowledge such as "what is bit rate?" and how to combine divided movies.
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Q： Windows Media Player

It is about the Windows Media Player which plays a movie which Ittele.tv delivers. We show you how to install Windows Media Player and how to operate it.
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Q： Macintosh

It is for Macintosh users in using Ittele.tv. We show you how to install the latest Windows Media Player and other necessary information.
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Q： Personal Information

It is about how we deal with personal information. We show you the SSL (Secure Socket Layer) which Ittele.tv utilizes.
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Q： Other inquiries

We gathered other questions frequently asked other than the questions above.
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Q： Inquiry with a form

Use this inquiry form if you have a question of which answer you can't find in FAQ area.
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